REFUND/ RETURN POLICY:
We sell you only the best handmade goods of the highest quality!
Yes we accept returns, you have 14 days after you receive your order to make a decision. We understand that buying online is not the same as buying in a local store, especially buying a dog collar. That is why we give our customers 3 days to make a decision.
In case you decided to return a product it should be returned in original and unused condition. Shipping will be paid by the buyer and we do not reimburse shipping cost.
All items are made to order and are NON-RETURNABLE. Incorrect size due to owner's given measurement is NON-RETURNABLE. Correct sizing is the responsibility of the customer / owner. Reading listing details, to ensure accuracy, is also the responsibility of the customer / owner.
Exchanges and returns will be approved on a case by case basis. There will be no returns or exchanges after 14 days of receipt or if the item has been worn or used. No exceptions.
I cannot accept returns on items that have been used or worn.
Our craftsmanship is warranted for 14 days after our customers receive their purchase. Our guarantee stands if and only if the collar has a manufactured defect and does not show signs of misuse (i.e. chewed collar, torn collar, broken buckle or d-ring, etc.). If you have a defective collar you must contact us within 14 days. Collars should be sent back so repairs or replacements can be made. Shipping costs are non-refundable.
If any of our hardware (buckles, D rings, rivets or screws) fail within 6 months of purchase, we will make repairs at no charge. Our guarantee covers our workmanship and does not cover any damage done to the product or wear (normal or excessive).
Customers must send the collar back to us, at their own expense, for repairs to be made.
Our collars and leashes Flora Style are currently in stock. Shipment will occur within 3-5 business days from payment. ALL other collars and leashes will be custom made. SHIPMENT WILL OCCUR 1-2 WEEKS FROM PAYMENT. PLEASE REFER TO THE LISTING FOR SHIPMENT TIMES. Please keep in mind that you will be receiving a handcrafted item, this requires time to create your gear.
IMPORTANT COLLAR INFORMATION:
PLEASE NOTE: The photo may be slightly different in color from the actual item due to lighting during photo shooting or monitor display. We have made every effort to display as accurately as possible the colors of our products that appear in the store. However, since the actual colors you see will depend on your monitor, we cannot guarantee that any color displayed on your monitor will be accurate.
Leather is a natural material, so you may find the surface shows some minor variations in color or even the occasional small imperfection.
PLEASE NOTE: The collar is not designed for swimming in water, pool or sea as water, chlorine and salt can damage skin, iron and crystals - we recommend removing it before letting your dog swim.
The appearance of scratches, scuffs during use is normal, as on any other leather goods. Prevent dogs from chewing on the collar tassels.
Collars do not have a lifetime warranty!
We commit to do our best to build a quality product that exceeds our customers’ expectations. However, each customer is responsible for determining the serviceability of this merchandise for their individual use and needs. The customer accepts all responsibility by purchasing and determining use of our merchandise.
WORLDWIDE SHIPPING POLICY
We send everything by airmail from Ukraine
Shipping to the USA usually takes about 14-30 days.
Delivery to the European Union - 7-30 days.
Delivery to Australia - 30-60 days.
Delivery to Brazil - 30-60 days.
Delivery to Israel - 7-30 days.
Delivery to Canada - 21-30 days.
We are not responsible for the work of postal services outside the territory of Ukraine!
We are not responsible for the loss of the parcel by the postal services of your country!
After sending the parcel, we will inform you of the track number of the parcel, along which you can track your parcel by following the links:
Please check the status of the parcels on the sites of your post services!
If you cannot receive the item within 4 weeks, please email us and we will check it for you.
Note: We cannot guarantee the exact delivery time by airmail of Ukraine. Because it depends on the local postal services of your countries.
We are not responsible for the delay in delivery of your parcel by the postal and customs services of your country!
If you have any questions about our policies please message us for more information.
Ones you receive our product please leave us good feedback to let others know about your experience.